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Hi Insiders,


We are always looking to improve the Insiders community and want to hear from you. 


What do you love about Insiders? What would you like to see changed or improved?


We’ve created a survey to gather your feedback and enable us to make Insiders the best community for you.


The survey is nine questions and should only take about 5 minutes to complete. If you’re willing to participate, please respond by Tuesday, August 27


If you also participate in the Marriott Bonvoy FlyerTalk forum, we would love to hear from you via a survey as well. Please take the FlyerTalk survey here.


Thank you for your feedback—your opinions are invaluable!



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Hi Insiders,


Soon you’ll be able to redeem your points for free nights with the introduction of Off-Peak and Peak rates – adding to the current Standard redemption rates we have today.


Starting September 14, all 7,000+ hotels participating in the Marriott Bonvoy program will offer one of three redemption levels for free nights: Off-Peak, Standard or Peak rates. Our goal with the new award redemption chart is to maintain a fairly even distribution of Off-Peak and Peak rates throughout the year, with the majority of redemption rates remaining the Standard rate that they are today.


You can rest assured that any reservations booked with points made prior to September 14th will reserve the Standard redemption rate. If you need to change that reservation after September 14th, you’ll receive the available redemption rate when you rebook.


Watch this video to learn more.




Things to Know


Off-peak rates start at 5,000 points per night. Just like today, Standard redemption rates start at 7,500 points per night and will be our most common rate. Peak rates are capped at no more than 15,000 points higher than Standard when demand is high. TIP: Use the flexible date finder to identify the best available redemption rate if you have flexibility in travel dates.


Hotel categories aren’t changing. Each hotel will remain in its current category. Explore all 7,000 hotels and their categories here.


Enjoy the same redemption options. Under the new award redemption chart, members can still take advantage of Points Advance, Cash + Points, Travel Packages, PointSavers, Stay for 5 – Pay for 4 and more redemption benefits when booking. With Points Advance, you are reserving your room, but your rate will be subject to change until all required points are earned and is the points are attached to your reservation.


Find out more about our new award redemption chart.



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Hi Insiders!


We’re excited to announce our latest global promotion: Marriott Bonvoy Endless Earning. You can earn 1,500 bonus points on stays* of two nights or more at participating Marriott Bonvoy hotels. And the best part is that there's no limit to how many bonus points you can earn.


Register by September 2 to earn on stays between July 2 and September 16, 2019. Make sure to book at or with the Marriott Bonvoy App to enjoy Endless Earning and get the best rates.


It’s an easy way to get even more from your summer trips across more than 7,000 hotels worldwide. Where are you headed? Let us know. See what other members earned with our last global promotion, Double Take!


Register now


*A “stay” is defined as consecutive nights spent at the same hotel, regardless of check-in/checkout activity on any points-eligible rate (“Qualifying Rate”).




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Say hello to your Featured Insider: msannmcd!


Marriott Insider since 2015

Lifetime Platinum Elite enjoying annual Titanium benefits!


About Me:

I’m excited to be welcomed as a Marriott Insider. It’s only been the last 5 years or so that I fully understood the value and benefit of the rewards/award program and I have gained so much insight from the insiders who came before me and all the members who share on this forum. While I’ve been a Marriott die hard since the 90’s when I worked for a firm that installed life safety equipment in properties across the world, I didn’t become an insider until about 10 years ago. I’m a LT Platinum (free breakfast for life!) and am currently enjoying annual Titanium benefits.

My passion for travel stems from my years in the US Navy and particularly the years I was stationed in downtown London. I got to travel all over Europe and Africa fairly frugally. These days I’m happy to be able to do the same in much more comfort.

While I call New England home, I spend a great deal of time in our nation’s capital which is truly a world class city, on par with London, Paris, Rome etc., and it has many Marriott’s to choose from. The Renaissance at 999 9th Street NW is a second home for me and I enjoy being welcomed warmly each and every time I arrive. They’ve made the often tiring business travel bearable and I’m grateful for the little things they do to make my stays pleasurable. Their concierge lounge is my favorite thanks to the amazing staff. They ensure a steady stream of green tea with jasmine is available. Recently, the Ren held a BONVOY VIP party in the lounge that was truly awesome. The tenderloin and shrimp were delicious!


Fun facts:

I love golf and hope someday to get a hole in one. I have been fortunate to attend the Master’s tournament three times. Augusta National is a magical place and a golfer’s nirvana. I also love to ski and spend winter weekends in the White Mountains of New Hampshire.


My favorite destination so far:

Italy. I spent time there in the 1980’s and returned for the first time last year. It started with a 3 night stay at the delightful Grand Flora. I look forward to returning in the future to go to Florence, Tuscany and Venice where a Gritti Palace stay would be epic. Italians treat Americans well and I enjoy observing the integration of history with modern conveniences. However, before returning to Italy I’m planning a trip to England next summer. The 149th Open golf tournament is being held at Royal St George’s in Sandwich, an easy train ride from London Saint Pancras station and a bucket list stay at the Renaissance will be involved.


A dream vacation:

Hard to choose. In the US it would be a tie between California wine country and Hawaii. Outside the US it would be Bali or New Zealand. Hopefully there are many more travel years for me to figure it out. At the end of the day, any St. Regis anywhere in the world is a dream!


Thank you msannmcd for all of your contributions to the Insiders site.  We look forward to many more shared adventures and program insights!


All the best,

The Community Managers


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Today, Marriott International launched Homes & Villas by Marriott International, a home rental initiative offering 2,000 premium and luxury properties located in over 100 destinations throughout the United States, Europe, the Caribbean and Latin America. Members of Marriott Bonvoy can earn and redeem points at these highly-curated properties, providing a new accommodation option that suits a range of travel needs.


Marriott’s expansion into home rentals was developed as a result of the 2018 pilot under the brand name Tribute Portfolio Homes. Our trusted property management company partners will provide a professionally cleaned home with 24/7 support, high speed Wi-Fi, premium linens and amenities, and family-friendly conveniences upon request. Over time, Marriott expects to introduce Homes & Villas in additional markets as well as increase the number of homes offered in these launch destinations.


More to Explore

The introduction of Homes & Villas by Marriott International adds new destinations for to explore with Marriott Bonvoy, including the Amalfi Coast, Italy; North Lake Tahoe, California; Bar Harbor, Maine; St. Tropez, France; and St. Barts in the Caribbean. This curated selection of homes aims to connect travelers to thousands of properties around the world and set the stage for your most treasured travel moments – home-cooked dinners with extended family, lawn games in the backyard or celebrating a milestone birthday with family and friends. Homes include:

  • A 15th century Scottish Castle that sleeps 24 and includes private chef and house staff
  • A four-bedroom cottage on six private acres of California wine country
  • A villa in Tulum with views of the Caribbean Sea and furniture and art crafted by local artisans of the Yucatan Peninsula
  • A six-bedroom townhouse in London with a children’s playroom and climbing wall


Earn and Redeem Points

As a member of Marriott Bonvoy, you will be able to earn and redeem points on every Homes & Villas by Marriott International stay:

  • Earn 5 points for each $1 spent
  • Earn bonus points based on Elite status
  • Receive an Elite Welcome Gift of special amenities or points, if eligible
  • Use points to redeem for home rental stays


Book Your Stay

Search and book homes at Search for accommodations for three nights or more in destinations where homes and villas are available to see home rental stay options on Your booking will be finalized on the Homes  & Villas by Marriott International site. Updates on how you can book Homes & Villas by Marriott International through other channels, including the Marriott Bonvoy app and travel advisors, will come in the near future. 


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Hi Insiders,


Exciting news: We’re making last-minute getaways better with Marriott Bonvoy Escapes—and you get first dibs. Marriott Bonvoy Escapes is a five-day sale starting every other Wednesday with the latest travel deals. Plus, Marriott Bonvoy members save 20% (non-members save 15%).


Discover new offers every other Wednesday, beginning May 8, 2019, on the Marriott Bonvoy Escapes site. Book Wednesday through Sunday for stays at select hotels the following four weekends (Thursday through Sunday), and all days of the week at resorts. Here’s a sneak peek at the offers that go live today:



Be sure to check back at the Marriott Bonvoy Escapes site every other Wednesday for new deals.



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Hi Insiders!


It’s time to stock up for the summer. Save 25% when you purchase 5,000 or more Marriott Bonvoy™ points through May 15. This offer is available exclusively through


Purchasing points is the best way to close the gap between your current balance and your dream redemption. Plus, points make the perfect gift for your travel-obsessed friends or loved ones.


Everyone knows they can be used for Free Nights Awards, but did you know you can use points for room upgrades as well? Or you can redeem for Marriott Bonvoy Moments™ experiences, flights, gift cards and so much more.

With so many ways to redeem, get ready to make some memories.


Buy points 
Gift points 


What’s your favorite way to use points?


Program Rules

  • Transactions must be completed between 9:00 AM ET April 15, 2019 and 11:59 PM ET May 15, 2019 to be eligible for the discount.
  • Purchased points do not count towards Marriott Bonvoy Elite status.
  • A member may purchase or receive as a gift from another member a combined maximum of 50,000 points per calendar year.
  • Points may be purchased in increments of 1,000.
  • Excluding promo periods, purchase rate is 12.50 (USD) per 1,000 points.
  • Please allow 24-48 hours for transaction to be completed and points awarded to recipient.
  • You must be a member in good standing to both purchase and receive points.
  • A new member may purchase points thirty (30) days after enrollment if their Marriott Bonvoy account reflects qualifying activity as described in the Marriott Bonvoy Program Rules. After ninety (90) days from enrollment, a new member is eligible to purchase points regardless of their account activity.
  • Once points have been purchased or gifted, no refunds will be permitted.
  • Purchasing points using a Marriott BonvoyTTMor The Ritz-CarltonTM credit card will result in earning one point per dollar spent on these transactions.
  • All Marriott Bonvoy Program Rules apply and can be found at




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Hi Insiders!


We wanted to take a minute to let you all know how happy we are that you are here and how much we love being your Community Managers. Lately, we have seen a few questions about what we do here and what the site is for. Marriott Bonvoy Insiders was established as a digital community for members to connect with other members to talk about Marriott Bonvoy, swap travel stories, and discuss program hacks.


The Insiders community is member driven and not a primary channel for customer support. We do, however make sure to provide accurate answers to member questions regarding issues related to stays and the Marriott Bonvoy Loyalty Program. We also field questions and issues to the appropriate customer support agents on the behalf of members where appropriate. If you are trying to resolve an issue, please refrain from posting personally identifiable information anywhere in the community. If you have a specific concern, please contact Customer Care for assistance as posting in this community is not the same as directly contacting a Marriott Bonvoy Customer Care representative. 


This forum is designed for discussion and perspective from other members, a place to talk about all things Marriott Bonvoy! We appreciate the posts about the program and thank you all for working to help each other find the best deals and destinations.


We look forward to reading through your content and comments and continuing to help out when and where we can.


Happy travels!


The Community Managers


As always, we recommend referencing the Insiders’ terms of use to review all of the great information it has to offer about the forum.


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Say hello to your new featured Insider: yogib!


I’m honoured to ascend into the select club of Featured Insiders as one of the younger members. Hardly three years ago I was clicking around the Marriott website to find smarter ways to get ahead in the Marriott Rewards program and stumbled upon this marvelous community that has played a vital role in getting me where I am now in the loyalty program.



Insider since: 5 July 2016

Marriott Rewards Status: Titanium Elite


About Me: Born and raised in the Netherlands, I made the jump to Canada in 2010 and I’m based in Montreal now where I live my lovely life (and travel) partner. I’m a self-employed worker offering technical services to the performing arts and event industries, which go from lighting design to technical direction / technical project management. Since I’ve been born, my parents took me travelling, mostly camping across Europe. Later on, I became a well-known animator in the local Montreal Couchsurfing community, up until the point where I found a new swing to hotel travel that rhymes with my travelling habits, which got to whole new extremes once I got to the bottom of Marriott Rewards.


My Interests: When I’m not working like a workaholic, I still play around with technology at home. I geek out on a variety of subjects, such as technology, history, transport, and urbanism. I’m a big fan of trying out microbrews as well as a good single-malt scotch. We’re constantly trying to have our trips incarnate these themes, including the choice for hotels whenever possible. I participate in a few internet communities on a variety of subjects (latest addition is Air Passenger Rights) and even occasionally contribute to Wikipedia.


Favorite Marriott Properties: Being a younger member of this community, I have considerable less Marriott travel under my belt. Our most amazing experiences were the London County Hall and - most recently - Lille’s Hermitage Gantois (first-time Autograph Collection left us longing for more!) These hotels both were able to offer the big “wow” all across the board during our stays. In recent years I’ve grown very fond of the Marriott Ottawa Hotel as well, as the staff is so great to us and notably the lounge staff is like extended family to us, which is essential at a “home away from home.”


Favorite Destinations: After a long day of work: my bed. ;-)

As a traveller, my favourite city is Barcelona, for the amazing architecture and art pieces that can be found everywhere (got to love Gaudí.) My favourite ‘active’ destination is Le Massif near Quebec City: skiing or snowboarding with a breath-taking view on the St-Laurence River.


Dream Destinations: We’re overdue for a tropical vacation, sipping fancy cocktails with those little umbrellas next to a pool or beach. Hawaii is on our radar and my family is talking about meeting up in the (Dutch?) Caribbean for the next Holidays. We’re also looking at going to Disney World Orlando this year. The new elite benefits at resorts will definitely become useful for those destinations. For the longer-term destinations: everything is on the table! The other Insiders definitely offer plenty of inspiration for future plans.


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Meet Marriott Bonvoy

Posted by communitymanagers Feb 13, 2019

Hi Insiders!


We are happy to announce that as of today, February 13, 2019, our loyalty program is now Marriott Bonvoy.


The integration of Marriott Rewards, The Ritz Carlton Rewards and Starwood Preferred Guest is now complete, with one, unified website at, and a new Marriot Bonvoy app to streamline your experience. There are no changes to the program itself. Please also visit to see our new loyalty webpage.


Along with the announcement of our unified program, we wanted to let you know that Insiders will remain the same, aside from a little update to our look and name that you may have already noticed.


Please post any questions you may have about the program, and we look forward to continuing our journey together.

Happy travels,


The Community Managers



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Hi Insiders,


Marriott Bonvoy — the new name for Marriott Rewards, The Ritz-Carlton Rewards and SPG — launches February 13. Get ready for a fresh perspective on our travel program.


With the launch so close, we want to make sure you have what you need to make the most of Marriott Bonvoy. Start by adding to your safe-sender list to make sure you don’t miss any Marriott Bonvoy communications.


Here’s your checklist to get started:


• Review Category changes: This year’s category changes will take effect on March 5. The overall percentage of hotels changing categories is smaller than in the past five years. Only 5 percent of our portfolio will be affected by the annual category changes process (excluding the arrival of Category 8). Some hotels in popular destinations are moving down a category, like W Hollywood, The Naka Island, a Luxury Collection Resort & Spa Phuket and Sheraton Maldives Full Moon Resort & Spa. Pro tip: Check out the hotels moving to decide when to book.
See the Full List of Category Changes


• New Free Night Award Category 8 coming soon: Category 8 hotel redemption rates will take effect March 5. Pro tip: Explore all categories now and decide if you want to book before or after March 5 to maximize your points.
Discover Now


• Manage everything in one place — combine your accounts. If you haven’t already combined your Marriott Rewards and SPG accounts, do so now to add up your nights and points in one streamlined account.
Combine Your Accounts


• The Marriott app will become the Marriott Bonvoy App — download it now. On February 13, the SPG and Ritz-Carlton Rewards apps will be deactivated, and you’ll need the Marriott app to manage your account. If you don’t have the Marriott app yet, download it now.
Download Now


• Get faster service — update your phone number: Add a phone number to your profile so we’ll recognize you when you call Member Support.
Go Now


In the meantime, you can continue to earn and redeem at more than 6,900 hotels and resorts across our portfolio of extraordinary brands. We look forward to more rewarding adventures and experiences with you worldwide.

On August 18, 2018, we introduced one loyalty program with unified benefits under our three loyalty brands — Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). Today we announce our new name in the final step to complete our integration: Marriott Bonvoy. It means good travel, an idea that inspires everything we do.


Marriott Bonvoy is a travel program designed to bring to life our extraordinary portfolio of global brands and more than 6,700 hotels and resorts in 129 countries and territories, while also providing endless inspiration for members to keep traveling and pursuing their passions.


Marriott Bonvoy is built on the belief that travel enriches our members and the world around them. Launching on February 13, Marriott Bonvoy replaces Marriott Rewards, The Ritz-Carlton Rewards and SPG. Soon you’ll see our new logo and branding on property, in marketing, and across digital and mobile experiences.


Marriott Bonvoy Moments and Events

Beginning on February 13, Marriott Moments, Marriott Rewards Moments and SPG Moments will be combined into Marriott Bonvoy Moments, featuring 120,000+ experiences in 1,000 destinations. Access sights and excursions where you live and where you travel, or indulge in once-a-lifetime experiences.

New Names for Two Elite Status Levels

On February 13, two new names for Elite status tiers will take effect. Marriott Bonvoy Titanium Elite will be the new name for Platinum Premier Elite status, for members who surpass 75 nights, and Marriott Bonvoy Ambassador Elite will be the new name for Platinum Premier Elite with Ambassador status. This top Elite status tier recognizes members who surpass 100 nights and more than $20,000 in spend annually.


Coming Soon: A New Mobile Experience

A new mobile experience will be launched in celebration of Marriott Bonvoy. If you’re using The Ritz-Carlton Rewards or SPG app, note that those apps will be deactivated. Download the Marriott App and, on February 13, it will automatically update to become the Marriott Bonvoy App.


Learn more about Marriott Bonvoy > 



Say hello to your new featured Insider: kharada46


Insider since: Dec 16, 2011

Marriott Rewards status: Platinum Premier Elite


About Me: 

  • Born in and continues to reside in Pearl City, Hawaii
  • Travel primarily for leisure
  • Am a total foodie and love to experience destinations through cuisine
  • Photography and drone photography enthusiast
  • Aviation geek, railfan, car enthusiast
  • Moonlight as a BoardingArea blogger at


Fun fact: I think I did a post on this long ago, but my wife and I got engaged at a Marriott (Waikiki Beach Marriott) and were married at one too (JW Marriott Ihilani Ko Olina).
Favorite Hotel: My favorite Marriott/SPG hotel I’ve stayed at so far is the Las Alcobas Napa Valley.  
I’ve also included a photo I took at the Las Alcobas Napa Valley from our balcony and a photo I took with my drone of Diamond Head in Waikiki, HI.


Thank you for being one of our most active Insiders and for your valuable contributions to the community! Please keep it coming!



The Community Managers 



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Hello Insiders!


We’re excited to inform you about two new features on the Marriott Rewards App:

We listened to your requests to make it easier to view and download final bills from past hotel stays. Your folio information will now appear within 72 hours after checkout in Account Activity under My Account on the iOS app. View and download all of your past folio information for one year in your app.

Also new for iOS 12 is Siri-Activated Mobile Key. Just ask Siri to unlock your guest room and tap your phone to the door. Remember to add Siri in your Settings or from the Mobile Key screen to get started. This feature is available at hotels that offer Mobile Key and the feature is tied to your stay. The Siri-activated Mobile Key will expire and be removed from your device as soon as your stay concludes. For security, the feature requires you to have a passcode on your device.

As always, don’t hesitate to rate your experience in the App Store.



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Hey Members,


We're excited to share that The Points Guy staff and readers have nominated Marriott Rewards®, The Ritz-Carlton Rewards® and SPG® in five categories for the inaugural TPG Awards:

  • Best Hotel Loyalty Program
  • Best Hotel Promotion
  • Best Mid-Tier Card
  • Best New/Refreshed Card
  • Best Hotel Cobranded Card


We know that this recognition wouldn’t happen if it wasn’t for extraordinary members like you. If you’d like to show your support, you can vote by clicking here.


Voting closes at 11:59 p.m. ET on Tuesday, October 30, so don’t wait!

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