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All Places > Customer Advocacy Blog > 2013 > April

Redeem Rewards Certificates

Posted by kristines Apr 11, 2013

Hello Insiders

Have you tried to make an online reservation, but were unsure of how to use your Rewards Certificates? Ever wonder why they’re available for some online reservations, but not others? Well, you’re in luck, because you’re about to learn how to redeem them.


As a Marriott rewards member, you can view your unused Rewards Certificates on your Account Activity page below the Transactions section. Each of your Rewards Certificates are listed by the date it posted to your account, and will show the number of free nights and the hotel category terms under the Description. The listing will also show the expiration date and/or the point value of the certificate. Not all Rewards Certificates will have a point value.


Before you can redeem an unused certificate, you’ll need to make sure that the hotel reward category and the total nights required match the description.


To redeem a Rewards Certificate, follow the steps below:

  1. Sign into your Marriott Rewards account.
  2. Search for hotels by entering the location and your check-in and check-out dates.
  3. Check the Use Rewards Points box and click Find.  
  4. Select a hotel with a hotel category that matches one of your Rewards Certificates.  You can only redeem your certificate if the total number of nights and the hotel category match. 
  5. Select the room type and preferences under “Redeem Points” and click Continue.
  6. If you do not have enough Marriott Rewards points to cover the points stay, an alert message will appear in red. Continue the reservation as if you are redeeming points for your stay and click Continue.
  7. If you have an unused Rewards Certificate that matches the number of nights and hotel category from your search, the certificate will automatically be selected in the Use Rewards points section.
  8. Enter your credit card information and click Continue. Your credit card is required to hold the reservation; but you won’t be charged. 
  9. During the “Review Reservation” phase, you’ll see “You have selected to attach e-certificate(s) to your reservation”. The Rewards Certificate that will be used will appear under Reward Description under the Summary of Charges.
  10. Click Complete Reservation to receive your hotel stay confirmation. The Rewards Certificate is automatically attached to the reservation and forwarded directly to the hotel, so you don’t have to bring the paper certificate to the hotel.


You can redeem Rewards Certificates online through the reservation process up to 24 hours before your hotel stay. For same-day travel, contact Marriott Rewards Customer Support at 1-801-468-4000.


And, that is how you can redeem your Rewards Certificates.




Hello Insiders


When you’re looking at your Marriott Rewards account activity, have you ever wondered what a qualifying night is and how that’s different from a stay or a rollover night? 

See if this helps:

A qualifying night is considered as any night booked under your name and paid for by you at a participating hotel.

Example: If you book and pay for a room under your name, checking in on 4/1 and checking out on 4/3, this counts as two qualifying nights

A stay is considered as one or more consecutive qualifying nights booked under your name and paid for by you at a participating hotel.

Example:  If you book and pay for a room under your name, checking in on 4/1 and checking out on 4/3, your completed visit at the hotel counts as one stay

Rollover nights (or Elite rollover nights) are any qualifying nights over and above the annual minimum requirements for you to retain or achieve Elite membership status for the following calendar year.

Example: To achieve Silver Elite status, you need to complete 10 qualifying nights in one year. If you complete 12 qualifying nights in one year, you can rollover the two extra nights to count towards your Elite status for the following year.  

Now, you can view your Account Activity with ease.



Hello Insiders


Ever needed to call Marriott but didn’t know where to find the phone number? 
Here’s everything you need to make the call you want:


For Reservations, Marriott Rewards, Internet Customer Care and Group & Event Planning: Go to “Help” and scroll down to “Help Home.”


This action will take you to Help Central.

In the “Call Us” section, select which department you need to call.



Or, refer to the following phone lists:



Marriott Hotel Reservations (US): 888-236-2427

Gaylord Hotel Reservations (US): 877-382-7299

The Inn at Opryland (US): 855-584-3466

Global toll-free numbers (outside US)

Marriott’s worldwide telephone reservation numbers are also listed in Telephone Reservations under Help.


Marriott Rewards Customer Support

US/Canada: 801-468-4000

US/Canada toll-free: 800-450-4442

Worldwide numbers

Marriott Rewards Customer Support number can also be found on the bottom of the Marriott Rewards home page.


Internet Customer Care

US/Canada toll-free: 800-721-7033

Group & Event Planning

US/Canada toll-free: 800-831-4004

Worldwide numbers

Hotel/Property Phone Number

If you’re looking for the phone number of a specific hotel or property, go to the hotel website and expand the listing for the phone numbers.2a.jpg


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