Did you know that the Missing Stay Request has been updated to give you more ways to submit your request? You can now send in your form electronically, by fax or mail when you use the Missing Stay Request link. This is located in the Account Activity section of your Marriott Rewards online account. Here’s how to use these options:
1. Log into your Marriott Rewards account, go to My Account Overview and then Account Activity.
7. If you have a paper copy, you can either attach a scanned copy or photograph of your hotel bill, or you can fax or mail us your bill with a printed request form.
B. If you have a paper copy of your bill and would like to fax or mail your request, enter the name, city, country and US state of the hotel in the available fields. Then, select Generate Printable Form to open a new window with your information. Print this page and attach it to your fax or mailed request. You’ll find the fax number and mailing address on the printed page.
8. If you do not have a copy of your hotel bill, you can use your hotel confirmation number or provide the stay dates and hotel information to submit your request.
And, those are your new options of submitting a Missing Stay Request.
If you have any questions regarding a missing stay, feel free to contact Marriott Rewards Customer Support at 1-801-468-4000.