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2013
kristines

Revised missing stay form

Posted by kristines Feb 22, 2013

Hello Insiders

 

Did you know that the Missing Stay Request has been updated to give you more ways to submit your request? You can now send in your form electronically, by fax or mail when you use the Missing Stay Request link. This is located in the Account Activity section of your Marriott Rewards online account. Here’s how to use these options:

 

1. Log into your Marriott Rewards account, go to My Account Overview and then Account Activity.

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2. Under the Transactions section, select the Missing Stay Request Form.
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3. This will open the form. Complete the information in section 1.
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4. In section 2, select the check-out date of your missing hotel stay.
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5. Below the check-out date, indicate if you have a digital or paper copy of your hotel bill, or if you don’t have a copy.
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6. If you have a digital copy of your hotel bill, select Browse to access your hotel bill. After the bill has been added, select Submit
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7. If you have a paper copy, you can either attach a scanned copy or photograph of your hotel bill, or you can fax or mail us your bill with a printed request form.

A. If you have a scanned copy or a photograph of your hotel bill, select Browse to upload your bill and then Submit.   
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B. If you have a paper copy of your bill and would like to fax or mail your request, enter the name, city, country and US state of the hotel in the available fields. Then, select Generate Printable Form to open a new window with your information. Print this page and attach it to your fax or mailed request.  You’ll find the fax number and mailing address on the printed page. 
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8. If you do not have a copy of your hotel bill, you can use your hotel confirmation number or provide the stay dates and hotel information to submit your request.

A. If you have the confirmation number of your stay, enter it and Submit.
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B. If you don’t have the confirmation number, you can enter your check-in date and the name, city, state and country of the hotel and Submit.
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C. If you do not have a copy of your bill, a confirmation number or stay information, contact us at the provided email address or contact Marriott Rewards Customer Service.
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And, those are your new options of submitting a Missing Stay Request.

If you have any questions regarding a missing stay, feel free to contact Marriott Rewards Customer Support at 1-801-468-4000.

 

Cheers,

Kristine

Hello Insiders

 

Have trouble finding your Marriott Rewards e-Certificates? They are listed in your online account.  Follow the steps below to access your e-certificates.

 

  1. Log into your Marriott Rewards account.
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  2. Click on My Account Overview and then Account Activity.
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  3. Scroll down to the Unused Rewards Certificates section below Transactions to see the listing of your certificates.  You will see the date the certificate was posted and the expiration date.
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Now that you know how to find your e-certificates, you can reference the previous blog posting on redeeming your rewards certificates.

 

Cheers,

Kristine

Hello Insiders

 

Did you know that you can filter your hotel search by reward category?  In September, I posted a blog listing the various ways you can find the rewards category for Marriott properties.  Since then, we’ve added a new way of viewing hotel categories using the search filter.  Follow the steps below to learn how to use this filter.

 

  1. Run a search for properties.
  2. On the page listing the available hotels, you can narrow your search using filters on the left side of the page.
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  3. Click on Hotel Reward Category to expand the listing.
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  4. Check the box of the category you would like to view. Not all categories are available in each location.

If you are looking for all the hotels listed under a specific category, follow the steps below.

  1. Click on Hotel category chart under Use Points below the Hotel Reward Category filter. A separate window will appear.
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  2. In the upper right corner of the window, select the category from the dropdown menu and click Find
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  3. The listing of the hotels in the selected category will appear by US state or country. 
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  4. Click on the hotel link to access the hotel website.  You can view the available rates and rooms for the entered search dates by clicking on SHOW RATES AND ROOMS
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Those are two simple ways you can search for hotels by reward category – by search filter and by the Hotel Category Chart.

 

Cheers,

Kristine