kristines

How to get credit for a missing stay

Blog Post created by kristines on Nov 14, 2012

Hello Insiders

 

Did you know that you can request to have the missing stay added to your account through email, mail or fax? As long as you’ve waited 10 business days after checking out of your hotel, you can follow these steps:

 

First, you’ll need to include the printable Missing Stay Request Form with your request. After signing in, you’ll find this on your “Account Activity” page under the Transactions section.

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Click on Missing Stay Request Form, enter the required information and click GENERATE PRINTABLE FORM.

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Print the form appearing in a pop-up window.

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You’ll then have several options for submitting your request:

 

Email your eFolio or a scanned copy of your itemized hotel receipt with the Missing Stay Request Printable Page to stay.add@marriott.com.

 

Mail a printed copy of your itemized hotel receipt with the Missing Stay Request Printable Page to the Marriott Rewards Customer Support location near you. You can find this information on the printable page.

 

Fax a copy of your itemized hotel receipt with the Missing Stay Request Printable Page to the Marriott Rewards Customer Support location near you. These fax numbers are located on the printable page.

 

If you need a copy of your hotel receipt, contact the hotel to have it emailed, mailed or faxed to you.

 

Cheers,

Kristine

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