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kristines

Finding hotel categories

Posted by kristines Sep 19, 2012

Hello Insiders

 

Ever have trouble finding hotel categories so you’ll know how many points are needed to redeem for a stay? 
The good news is that there are a few ways to locate this information.

 

If you’re searching for a hotel on Marriott.com, follow these simple steps:

  1. Check the “Use Rewards Points” box.
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  2. The hotel category is listed under each Marriott property listing.
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If you want to see a listing of hotels by categories, follow these steps:

  1. Go to Marriott.com and log into your Marriott Rewards account.
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  2. Select Use Marriott Rewards Points.
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  3. Scroll down to the Hotels section and click on the categories and tiers link.
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  4. A separate window will open showing two tabs – Hotel Rewards Categories and Hotel Rewards Tiers. 
    In the upper right corner of the window, you’ll see a dropdown menu with options to view hotels in a specific category or tier.
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    *Note: you can access this window by clicking on the category listed under each hotel in the search results.
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  5. Select the hotel category or tier and click Find to view hotels by country, state and/or city.
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You can also find the hotel categories on hotel websites by following the steps below:

  1. On the hotel website, click on Marriott Rewards Points in the upper right corner.
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  2. This page will show you the category of the hotel and the Marriott Rewards points required for free nights.
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Now that you know how to find hotel categories, next week’s blog topic will be on redeeming certificates.
Until next time…


Cheers,
Kristine

Hello Insiders

 

Did you know that you can now view your past stay hotel bills online in My Account?

 

Andy, our communitymanager, announced this new update last week in the Exclusive News & Promotion blog posting titled Easy access to your hotel bills: Now online through My Account.  What this means to you is enjoying direct access to your hotel bills for 3,100+ Marriott hotels in the US and Canada within 48 to 72 hours of checkout.  If you are unfamiliar with this new feature or need a little help accessing your past hotel bills, simply follow these steps:

 

  1. Go to Marriott.com and log into your Marriott Rewards account.
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  2. Go to your Account Activity page by clicking on My Account Overview and then Account Activity.
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  3. On the Account Activity page, scroll down to the Transactions section.
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  4. Open the date selection window to select the time period of the hotel bill you want to view by clicking anywhere within the date range box.
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    1. To view activity by month, click on any Month/Year listing on the left side of the window.
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    2. To view activity for specific dates, enter the date range within the” From” and “To” boxes, or use the calendar that appears after clicking on the date range boxes.
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  5. The transaction activity will appear by the date the hotel stay was posted.  The defaulted Transaction Type is set to “All Types”.
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  6. Select the transaction type by using the dropdown menu.  Definitions of each transaction type are listed within the Type column, including hotel stays, bonus, rewards, events and transfers.
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  7. Click on the “+” sign next to the date of the hotel stay to expand the listing.
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  8. Under the Description column, select “View Hotel Bill” from the menu to open a PDF version of your statement.
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  9. If your hotel bill cannot be displayed, use the “Request Hotel Bill” link to contact the hotel directly for a copy.
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Also, did you know that you can request to have your hotel folio emailed to you every time you stay at a participating Marriott hotel?  All you have to do is subscribe to eFolio in your Marriott Rewards account. Follow the steps below to receive electronic versions of your hotel bill 72 hours following checkout.

 

Subscribe to eFolio:

  1. Log into your Marriott Rewards account.
  2. Go to “My Account Overview” and click on Member Profile.
  3. On right side of the page under “Profile”, click to expand the “Email and Postal Preferences”.
  4. Click on Edit email preferences.
  5. Scroll down to "Information About Your Stay".
  6. Select the radio button below “Subscribe”.
  7. Scroll to the bottom of the page and click on Save to save your preferences.

 

Please note that the eFolio will reflect changes to your bill up until 11pm on the departure day. Any adjustments made after this time may not appear on your bill.

   

If your Marriott Rewards number is applied to another person’s room reservation, you will receive that person’s eFolio.  You will be responsible for notifying the person that his/her bill will be emailed to you.  Arrangements can be made with the front desk personnel during the stay to have the eFolio emailed to a different email address.

 

You only need to sign-up once to receive your bill by email after every stay.

 

We want to make sure every experience with us is rewarding, so if you need more help with your hotel bill, please submit a “Folio/Bill Request” in Contact Us in the Help section.


Cheers,
Kristine

Hello Insiders...welcome to the Customer Advocacy blog

 

Each week, you’ll find helpful tips and step-by-step guides on Marriott Rewards redemptions and reservations on this blog, as well as information on the Marriott Rewards’ program, website and mobile applications.

 

Have a question or comment? It’s always welcomed here. You can also feel free to share Customer Advocacy blog postings anywhere on Insiders to help spread the word and support the community.

 

Cheers,
Kristine

Attention Marriott App users -

 

We’ve identified a potential issue for Rewards members who cancel a Cash + Points reservation via the Marriott App but we are working on a solution – we’ll keep you posted.

 

Current issue: If you cancel a Cash + Points reservation via the Marriott app your points are not automatically returned to your account.

Temporary workaround: Until we have the fix for the Marriott App in place, please cancel a Cash + Points reservation on Marriott.com or call Customer Care.

 

Thanks for your understanding and we’ll keep you updated.