UPDATED 1st February 2020
My intention here was simply to post my pointshorting experiences in 2019 - I never intended to continue it into 2020 but I can see many have benefited from this thread by looking at their history and realising a very simple, but uncomfortable truth - Marriott can’t be trusted to post the correct points.
And to add to that, Marriott managed to pointshort me not just once in my four January 2020 stays, but twice. So in the words of painedplatinum this “heartburn inducing” blog will continue into 2020. Prepare to be disappointed!
Now, a little history, 2018 ended with me chasing up pointshorting problems on 3 of my final 4 stays of that year and a repeated problem that has beset my entire Marriott membership seemed to have reached near epidemic proportions, those last 3 months of 2018 saw far more stays significantly pointshorted, or just plain missing, than those that actually posted correctly. And I of course had to chase up Marriotts errors - if indeed they were errors, because let’s face it, pointshorting, if uncorrected has to be a MAJOR saving for hotels. So in 2019 I decided to keep a blog, here, of all instances of pointshorting and the efforts I make to remedy them.
I speculated that it could be Insiders quietest ever Blog, though I suspected not! Alas I was right.
So 2018 ended with the Marriott Leeds pointshorting me 10,000 points on a pre-Christmas stay, which wasn’t completely rectified till mid January 2019, I asked whether 2019 could begin on an positive note? Bearing in mind Marriotts IT managed to cancel all 2018’s untaken Choice awards despite the fact that everyone had till 14 Jan 2019 of the following year to make their choices, I suspected not... Spoiler - I was right!
I checked out of the Marriott Worsley Park on 6 January 2019 asking for paper receipts for both of my 2 rooms and on 8 January Marriott grasped the first opportunity of 2019 to riff me of 5,640 points. Thus the new year began as the old one ended. And so it went on, 12 of my 36 stays in 2019 either went missing or were significantly pointshorted.
Now as we all know Marriott prides itself on its consistency but this is NOT a good consistency, but as my 2020 start shows, this consistency remains.
Jan 04 to Jan 06 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points
Jan 10 to Jan 11 Marriott BexleyHeath - points, night credit and BRG bonus posted correctly
Jan 11 to Jan 12 Renaissance LHR - points, night credit and BRG bonus posted correctly
Jan 31 to Feb 01 Marriott York - spend points correct but 4,000 promo bonus points failed to post
Feb 17 to Feb 18 Marriott Cardiff - points, night credit and BRG bonus posted correctly
Mar 23 to Mar 24 Marriott Canary Wharf - spend points correct but 3,000 promo bonus points failed to post
Mar 24 to Mar 25 Autograph London Dixon - spend points correct but 4,000 promo bonus points failed to post
Mar 30 to Mar 31 Marriott Preston - $330 net - 2,608 base points & no 4,000 bonus - Pointshorted by 5,211 points
So in the First Quarter Marriott Bonvoy pointshorted me 21,851 points
Apr 26 to Apr 27. Renaissance LHR - points and night credit posted correctly
Apr 28 to Apr 29. Moxy London Excel - Missing Stay. Nothing credited nor BRG - Pointshorted by 7,800 points
May 03 to May 04. Marriott Canary Wharf - points
May 24 to May 26. Sheraton London Park Lane - points and
May 29 to May 30. Courtyard Budapest - points and
Jun 07 to Jun 08. Marriott Preston - spend points correct but 4,000 promo bonus points failed to post
Jul 05 to Jul 06 Sheraton LHR - points and night credits posted correctly
Jul 10 to Jul 17 Sheraton Sopot - Redemption, incidentals and night credits posted correctly
Jul 26 to Jul 27 Marriott Leicester - points and night credits posted correctly
Jan, 1/nt - Aloft London Excel - points and night credit posted correctly
Jan, 2/nt - Marriott Hamburg - $370 net - 517 base points credited - Pointshorted by 9,700 points
Jan, 2/nt - Marriott Portsmouth - $221 net - 1,424 base points credited - Pointshorted by 4,200 points
Jan, 1/nt - Marriott Cardiff - points and night credit posted correctly