UPDATED 31st December 2019
I first posted this thread on 7th January 2019, the day after checking out of the Marriott Worsley Park...
2018 ended with me chasing up pointshorting problems on 3 of my final 4 stays and a repeated problem that has beset my entire Marriott membership has reached near epidemic proportions, this last 3 months far more stays are significantly pointshorted, or just plain missing, than post correctly. And I have to chase up Marriotts errors - if indeed they are errors, because let’s face it, pointshorting, if uncorrected has to be a MAJOR saving for hotels. So this year I’ve decided to keep a blog, here, of all instances of pointshorting and the efforts I make to remedy them.
This could be MRI’s quietest ever Blog, though I suspect not!
So 2018 ended with the Marriott Leeds pointshorting me 10,000 points on a pre-Christmas stay, which wasn’t completely rectified till mid January 2019. Can the new year begin on an optimistic note? Bearing in mind Marriotts IT managed to cancel all last years untaken Choice awards despite the fact that everyone had till 14 Jan of the following year to make their choices, I suspect not...
I checked out of the Marriott Worsley Park on 6 January asking for paper receipts for both of my 2 rooms and on 8 January Marriott grasped the first opportunity of 2019 to riff me of 5,640 points. Thus the new year began as the old one ended. This consistency is NOT a good thing, Marriott.
2019 Results
Jan 04 to Jan 06 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points
Jan 10 to Jan 11 Marriott BexleyHeath - points, night credit and BRG bonus posted correctly
Jan 11 to Jan 12 Renaissance LHR - points, night credit and BRG bonus posted correctly
Jan 31 to Feb 01 Marriott York - spend points correct but 4,000 promo bonus points failed to post
Feb 17 to Feb 18 Marriott Cardiff - points, night credit and BRG bonus posted correctly
Mar 23 to Mar 24 Marriott Canary Wharf - spend points correct but 3,000 promo bonus points failed to post
Mar 24 to Mar 25 Autograph London Dixon - spend points correct but 4,000 promo bonus points failed to post
Mar 30 to Mar 31 Marriott Preston - $330 net - 2,608 base points & no 4,000 bonus - Pointshorted by 5,211 points
So in the First Quarter Marriott Bonvoy pointshorted me 21,851 points
Apr 26 to Apr 27. Renaissance LHR - points and night credit posted correctly
Apr 27 to Apr 28. Aloft London Excel - points and night credit posted correctly
Apr 28 to Apr 29. Moxy London Excel - Missing Stay. Nothing credited nor BRG - Pointshorted by 7,800 points
Apr 29 to Apr 30. Marriott Leeds - points, night credit and BRG bonus posted correctly
May 03 to May 04. Marriott Canary Wharf - points, night credit and BRG bonus posted correctly
May 04 to May 05. Marriott Canary Wharf - points, night credit and promo bonus posted correctly
May 24 to May 26. Sheraton London Park Lane - points and night credit posted correctly
May 29 to May 30. Courtyard Budapest - points and night credit posted correctly
Jun 07 to Jun 08. Marriott Preston - spend points correct but 4,000 promo bonus points failed to post
And in the Second Quarter Marriott Bonvoy pointshorted me 11,800 points
Jul 05 to Jul 06 Sheraton LHR - points and night credits posted correctly
Jul 10 to Jul 17 Sheraton Sopot - Redemption, incidentals and night credits posted correctly
Jul 26 to Jul 27 Marriott Leicester - points and night credits posted correctly
Jul 31 to Aug 02 Marriott Windsor $467 net - 1,713 base points credited - Pointshorted by 6,225 points
Aug 02 to Aug 04 Marriott Windsor $414 net - 1,438 base points & no 2k bonus - Pointshorted by 6,720 points
Aug 04 to Aug 05 Luxury Collection Langley - Redemption, incidentals and night credit posted correctly
Aug 15 to Aug 17 AC Hotel Barcelona Gava Mar - Redemption, incidentals and night credits posted correctly
Aug 17 to Aug 20 Ren Barcelona Fira $1,262 net - 5,354 base points credited - Pointshorted by 13,395 points
Aug 22 to Aug 23 Aloft Liverpool - Points and night credit and BRG bonus posted correctly
Aug 26 to Aug 31 Courtyard Oxford City Centre - Redemption, incidentals and night credits posted correctly
Sep 06 to Sep 07 Sheraton LHR - points and night credit posted correctly
Sep 09 to Sep 10 Sheraton LHR - points and night credit and BRG bonus posted correctly
So in the third Quarter Marriott Bonvoy pointshorted me 26,340 points
Oct 04 to Oct 06 - Marriott Bristol - points and night credits posted correctly
Nov 13 to Nov 14 - Courtyard Katy, TX - missing stay, only BRG credited - Pointshorted by 2,544 points
Nov 14 to Nov 15 - Courtyard Katy, TX - Redemption, incidentals and night credit posted correctly
Nov 15 to Nov 18 - Marriott Woodlands, TX - points and night credits posted correctly
Dec 08 to Dec 10 - Renaissance London Heathrow - Missing Stay. Pointshorted by 4,995 points
It’s a very quiet Autumn with Bonvoy as IHGs generous Autumn promos have seen me move the vast majority of my business over to them till yearend. My much reduced Bonvoy stay plans should have meant it was easy for Marriott to finish off accurately since they’d have far fewer opportunities to foul-up, alas it didn’t work out that way with half of my 4 paid stays pointshorted - Truly, truly a shameful outcome meaning that in the final quarter Marriott pointshorted me 7,539 points.
All these various shenanigans means Marriott pointshorted me out of 67,530 points in 2019, a truly astonishing outcome!
It certainly seems to have been intentional in 2018. Even at my go to hotel where I know EVERYONE I had to call about nearly half my stays. They did provide me extra but it just seems like either the software was intentionally rigged or the hotels were intentionally not providing it. At least the CC points haven't been tampered with - yet.