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All People > brightlybob > BrightlyBob's Blab > 2019 > January
2019

UPDATED 2nd September 2019

 

I first posted this thread on 7th January 2019, the day after checking out of the Marriott Worsley Park...

 

2018 ended with me chasing up pointshorting problems on 3 of my final 4 stays and a repeated problem that has beset my entire Marriott membership has reached near epidemic proportions, this last 3 months far more stays are significantly pointshorted, or just plain missing, than post correctly. And I have to chase up Marriotts errors - if indeed they are errors, because let’s face it, pointshorting, if uncorrected has to be a MAJOR saving for hotels. So this year I’ve decided to keep a blog, here, of all instances of pointshorting and the efforts I make to remedy them.

 

This could be MRI’s quietest ever Blog, though I suspect not!

 

So 2018 ended with the Marriott Leeds pointshorting me 10,000 points on a pre-Christmas stay, which wasn’t completely rectified till mid January 2019. Can the new year begin on an optimistic note? Bearing in mind Marriotts IT managed to cancel all last years untaken Choice awards despite the fact that everyone had till 14 Jan of the following year to make their choices, I suspect not...

 

I checked out of the Marriott Worsley Park on 6 January asking for paper receipts for both of my 2 rooms and on 8 January Marriott grasped the first opportunity of 2019 to riff me of 5,640 points. Thus the new year began as the old one ended. This consistency is NOT a good thing, Marriott.

 

2019 Results

 

Jan 04 to Jan 06 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points

Jan 10 to Jan 11 Marriott BexleyHeath - points, night credit and BRG bonus posted correctly

Jan 11 to Jan 12 Renaissance LHR - points, night credit and BRG bonus posted correctly

Jan 31 to Feb 01 Marriott York - spend points correct but 4,000 promo bonus points failed to post

Feb 17 to Feb 18 Marriott Cardiff - points, night credit and BRG bonus posted correctly

Mar 23 to Mar 24 Marriott Canary Wharf - spend points correct but 3,000 promo bonus points failed to post

Mar 24 to Mar 25 Autograph London Dixon - spend points correct but 4,000 promo bonus points failed to post

Mar 30 to Mar 31 Marriott Preston - $330 net - 2,608 base points & no 4,000 bonus  - Pointshorted by 6,925 points

 

So in the First Quarter Marriott Bonvoy pointshorted me 23,565 points

 

Apr 26 to Apr 27. Renaissance LHR - points and night credit posted correctly

Apr 27 to Apr 28. Aloft London Excel - points and night credit posted correctly

Apr 28 to Apr 29. Moxy London Excel - Missing Stay. Nothing credited nor BRG - Pointshorted by 7,800 points

Apr 29 to Apr 30. Marriott Leeds - points, night credit and BRG bonus posted correctly

May 03 to May 04. Marriott Canary Wharf - points, night credit and BRG bonus posted correctly

May 04 to May 05. Marriott Canary Wharf - points, night credit and promo bonus posted correctly

May 24 to May 26. Sheraton London Park Lane - points and night credit posted correctly

May 29 to May 30. Courtyard Budapest - points and night credit posted correctly

Jun 07 to Jun 08. Marriott Preston - spend points correct but 4,000 promo bonus points failed to post

 

And in the Second Quarter Marriott Bonvoy pointshorted me 11,800 points

 

Jul 05 to Jul 06 Sheraton LHR - points and night credits posted correctly 
Jul 08 to Jul 10 Courtyard Gdynia - points and night credits posted correctly 
Jul 10 to Jul 17 Sheraton Sopot - points and night credits posted correctly 
Jul 26 to Jul 27 Marriott Leicester - points and night credits posted correctly 

Jul 31 to Aug 02 Marriott Windsor $467 net - 1,713 base points credited - Pointshorted by 6,225 points

Aug 02 to Aug 04 Marriott Windsor $414 net - 1,438 base points & no 2k bonus - Pointshorted by 6,720 points

Aug 04 to Aug 05 Luxury Collection Langley - Points and night credit posted correctly

Aug 15 to Aug 17 AC Hotel Barcelona Gava Mar - Points and night credit posted correctly

Aug 17 to Aug 20 Ren Barcelona Fira $1,262 net - 5,354 base points credited - Pointshorted by 13,395 points

Aug 22 to Aug 23 Aloft Liverpool - Points and night credit and BRG bonus posted correctly

Aug 26 to Aug 31 Courtyard Oxford City Centre - Points and night credit posted correctly

 

So in August 2019 alone Marriott managed to pointshort me by 26,340 points. Dreadful, utterly dreadful!

 

Welcome to the new year everyone. And I’ve decided to start the new year with a lengthier-than-normal post for you to digest with your 2019 breakfast coffee. And what else should be the subject other than Brexit - um, no. Trump? Erm, double no!! Let’s try the new, as yet un-named scheme. That sounds appropriate, even if similarly controversial to the other two!

So what do we think of the new, as yet un-named, scheme folks?

I’m (less than randomly) calling it Bonvoy and the points awarded BonPoints (BP). And this is my take.

Like all the other hotel loyalty programs, it’s based upon a stool with 4 legs. Firstly the Elite levels that determine the nights required for each ascending tier, secondly the in-stay benefits each tier confers, thirdly the pointearning rate and the final leg, the point cost of redemptions. And to make it easier to digest, I’ve broken the post into separate comments. After all, it’s a big subject!